IT Support Specialist - VO Technical Agent Job Description
The IT Support Specialist will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. This enterprises-level assistance will be to provide our Clients VoIP telephone customers. Able to diagnose and troubleshoot software and hardware problems and help the customer install applications and programs on their VoIP telephones. The Technical Support Specialist responsibilities include resolving network issues, configuring VoIP telephone systems and using remote desktop connections to provide immediate support. You will use phone, email and chat applications to give customers quick resolutions to issues they encounter with their systems. All troubleshooting tickets must be accurately entered into our Clients Salesforce, CRM application. Case submissions are via Web Portal and or Client Internal Escalations. Telephone (Inbound, Outbound, and Transfers) should define a percentage of each and what calls are considered transfers, chat VO Technical Agent take chat. To excel at this position you should be a natural helper, enjoy assisting people with technical issues and are able to explain technical details in a simple matter of fact manner. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical issues.
The IT Support Specialist Primary Job Functions:
The IT Support Specialist Requirements:
The IT Support Specialist Desired Skills:
Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.
This job description is not intended as a contract of employment, OptimumCX, LLC is an at will employer which means; the employer may terminate the employment relationship with an employee at any time, for any reason, with or without cause or notice. At the same time an employee may end their employment relationship at any time, for any reason, with or without cause or notice.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time; this description reflects managements assignment of essential job functions, it does not proscribe or restrict the tasks that may be assigned. This job description may be subject to modification and/or change at any time.