IT TECHNICIAN 2
- Help Desk
APPROXIMATE ANNUAL SALARY -
PAY GRADE: 28
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Work Type: A Permanent, full time vacancy
Division: Enterprise IT Services
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code:
Announcement Number: 36655
Open to all qualified persons.
for another 6 Days 17 Hrs 1 Mins
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Under general supervision, incumbents perform journey level duties.
This position works within the Department of Administration's Enterprise IT Services Division, Agency IT Services Section's Help Desk unit and is located in Carson City, NV. The IT Technician 2 provides support to all State agencies. Incumbents working within the Help Desk are tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Under direct supervision, this position will be trained to install, configure, monitor, and maintain Windows based desktop PCs, laptops, PDA phones, mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Incumbents will also learn how to fix PCs, monitor the network and assist with Help Desk user support. Travel may be possible when remote control tools won't solve a given issue. Agency IT Services provides support 24 hours a day, 7 days a week, 365 days a year. Candidates must be willing to work various shifts that include nights and weekends and holidays. The Help Desk is a very a fast-paced environment, so ideal candidates would have previous experience working in a customer service call center. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***
To see full Class Specifications visit:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience.
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
A State of Nevada/FBI background check will be required of the selected applicant.
Working evenings, weekends, and/or holidays is required.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Please describe your IT experience in a user support role including where the experience was obtained.
For more information about state employment, visit the following:
Division of Human Resource Management:
Public Employees Retirement System:
Public Employees Benefits Program:
More Benefits Information:
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) ###-####
Division of Human Resource Management Southern Nevada 555 East Washington Avenue, Suite 1400 Las Vegas, Nevada 89101-1046TDD for the Hearing Impaired (800) ###-####
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Associated topics: assistance, desktop, front desk, information technology, information technology analyst, information technology support, patient, technical support, technical support specialist, technician i